Visabet FAQ – All Your Questions
Answers Here

Visabet is strictly for users aged 18 and above. Age is verified during registration, and you may be required to submit ID documents as part of the KYC process. Accounts belonging to minors will be permanently closed.

Each person is allowed only one account. Attempting to open multiple accounts with the same details may result in all accounts being suspended and any accumulated balance being forfeited.

On the login page, click the "Forgot your password?" link. Enter your registered email or mobile number and we'll send you a reset link or OTP. Use it to set a new password. If you don't see the email, check your spam folder.

Go to Account Settings and upload a photo of your NID card or passport under the "Identity Verification" section. Verification is usually completed within 24 hours. Once verified, your withdrawal limit increases and you'll gain access to exclusive offers.

Click the "Deposit" button on your dashboard. Choose your preferred method — Mobile Pay, Nagad, or any other available option. Enter the amount and follow the on-screen instructions. Your balance will be credited instantly once the transaction is successful.

The minimum deposit on Visabet is ৳500 BDT, applicable across most payment methods in Bangladesh. Limits may vary slightly by payment gateway, so check the deposit page for the most up-to-date information.

Withdrawal requests are typically processed within 15–30 minutes. During peak hours or for larger amounts, it may take up to 2–4 hours. If your account isn't verified yet, your first withdrawal can take up to 24 hours.

Wait 5–10 minutes first. If the balance still hasn't updated, email support@visabet.ws with a screenshot or transaction ID. The support team will verify and resolve it promptly.

Visabet does not typically charge fees on withdrawals. However, the payment gateway itself may deduct a small processing fee. For accurate details, check the breakdown for each method on the withdrawal page.

Log in and go to the Betting page. Choose a match or event you're interested in, review the odds, and enter your stake. Confirm and click "Place Bet". You'll receive instant confirmation of a successful bet.

Live Betting lets you place bets while a match is in progress. Odds change in real time, so timing your bet right is key. You can track all ongoing matches and their updates on the Live Betting page.

Yes, if a match or event is cancelled, the full stake for the affected bet is refunded to your account balance. Refunds are generally processed within 24 hours.

The maximum bet limit depends on the event type and your account tier. Premium matches generally have higher limits. The maximum amount for each bet is displayed directly in the betting interface.

Go to the Lottery page and select the lottery you want to enter. Choose how many tickets you'd like and pay using your balance. A confirmation message will appear right away, and your tickets will be visible on the draw page.

Visabet holds lottery draws daily at scheduled times. You can find the draw schedule on the Lottery page. Results are published instantly and winnings are credited directly to the winners' balances.

Lottery winnings are automatically credited to your Visabet account balance — no separate claim needed. You can withdraw directly from there.

A welcome bonus is automatically credited to your account when you make your first deposit after registering. The bonus amount and terms are detailed on the rewards page. Make sure to read the conditions carefully before using your bonus.

Bonus balance cannot be withdrawn directly. Once the specified wagering requirements are met, the bonus converts to real balance and can then be withdrawn. Terms may vary for each bonus offer.

Loyalty points are earned on every bet placed and every lottery ticket purchased. Once you've accumulated enough points, you can redeem them for bonuses or special rewards. Check your points balance and redemption rates on the Rewards page.

Go to Account Settings and find the 2FA option under the "Security" section. Enable it using your mobile number or an authenticator app. Once active, you'll need to enter a verification code every time you log in.